Refund Policy

1. What you are paying for

The premium unlocks your student dashboard for life: your live application status, the profile and CV your college submitted, and a dated timeline of every status change. It is charged once and never renews.

It does not purchase a placement. saasintelli does not guarantee an interview, a shortlisting or a job offer, and not receiving one is not by itself grounds for a refund.

2. When we will refund you

• Duplicate payment — if you were charged more than once for the same account, we refund the extra charges in full.
• Payment succeeded but access did not unlock — if a technical fault on our side leaves your dashboard locked and we cannot resolve it, we refund in full.
• Your college withdraws your record — if your college withdraws your submission within 7 days of your payment, so the dashboard has nothing to show, we refund in full.
• Unauthorised payment — if payment was made from your account without your authority and this is reported promptly, we refund in full after verification.

3. When we cannot refund you

• You did not receive a shortlisting, interview or offer
• You changed your mind after using the dashboard
• Your application status has not changed as quickly as you hoped — status reflects real recruiter activity, which takes time
• You registered with the wrong email and a correct account already exists (we will help you merge or correct it instead)
• Your account was suspended for breaching our Terms of Service

4. How to request a refund

Email info@saasintelli.com from the address on your account, with:

• Your full name and college
• The payment reference or transaction ID from your receipt
• The reason you are requesting a refund

Please raise duplicate-charge and access-failure requests within 30 days of the payment date, so we can trace the transaction with our payment processor.

5. How long it takes

• We acknowledge refund requests within 2 working days.
• We decide within 7 working days, and tell you the outcome either way.
• Approved refunds are issued to the original payment method within 5–10 working days, depending on your bank or card issuer.

Refunds always go back to the original payment method. We cannot redirect a refund to a different account or instrument.

6. Failed and pending payments

If a payment fails, no charge should reach your account. Occasionally a bank will hold an amount temporarily before releasing it — this usually clears within 5–7 working days on its own. If a charge appears on your statement but your dashboard has not unlocked, contact us with the transaction reference and we will trace it.

7. Colleges and consultancy partners

College onboarding is free, so there is nothing to refund. Any separate commercial arrangement with a consultancy partner is governed by the agreement signed with that partner, not by this policy.

8. Changes to this policy

We may update this policy; the version in force is the one published when you made your payment. The “last updated” date above reflects the current version.

9. Contact

For anything about payments or refunds, write to info@saasintelli.com or use the contact page.